FAQ

Frequently Asked Questions

Welcome to FaithCore! We're here to help answer your questions about our faith-inspired products and services.

What are your shipping times?

We offer standard shipping (5-7 business days) and expedited shipping (2-3 business days) options at checkout. All orders are carefully packed and prepared before shipment. Please note that processing typically takes 1-2 business days before your order ships. During peak seasons or holidays, processing may take an additional 1-2 business days. International shipping is available and typically takes 10-14 business days depending on your location.

What is your return policy?

We want you to be completely satisfied with your FaithCore purchase. You may return unworn, unwashed items within 30 days of delivery for a full refund. Items must be in original condition with all tags attached. To initiate a return, please contact our customer service team with your order number. Once we receive and inspect your returned item, your refund will be processed within 5-7 business days. Return shipping is free for defective items; standard return shipping costs apply for other returns.

How do I track my order?

Once your order ships, you'll receive an email with a tracking number and a link to monitor your package's journey. You can also log into your FaithCore account and navigate to 'Order History' to view tracking information at any time. We recommend keeping your tracking number handy so you can check on your delivery status whenever you'd like. If you don't receive a tracking email within 24 hours of placing your order, please reach out to our support team.

What is the quality of your products?

FaithCore is committed to providing premium, faith-inspired apparel and gifts that reflect our values and your beliefs. All our products are made from high-quality materials that are designed to last. We partner with trusted manufacturers who follow strict quality control standards. Each item undergoes rigorous inspection before shipping to ensure it meets our high standards. If you receive a defective item, we'll replace it or provide a full refund at no cost to you.

Do you offer gift options?

Absolutely! FaithCore is perfect for giving faith-inspired gifts to loved ones. We offer elegant gift wrapping for many of our items at checkout for just $3.99 per item. You can also include a personalized gift message (up to 200 characters) for free. For corporate or bulk gifting, we offer special discounts—contact our team for details. Gift cards are also available in denominations from $25 to $500 and can be emailed instantly or shipped with beautiful packaging.

How do I find the right size?

Our detailed size charts are available on each product page. We recommend measuring yourself using the guidelines provided and comparing your measurements to our chart for the most accurate fit. Our apparel is available in sizes XS through 3XL, with extended sizes for select items. If you're between sizes, we suggest sizing up for a more comfortable fit. Need help? Our customer service team is happy to provide personalized sizing recommendations—just email us your height and usual size preferences.

Are your products ethically sourced?

Yes, we take pride in our commitment to ethical manufacturing practices. Our products are manufactured in facilities that maintain fair labor standards and safe working conditions. We partner exclusively with suppliers who share our values and commitment to responsible production. We believe that faith extends to how we conduct our business, and we're dedicated to ensuring every FaithCore product is made with integrity and care.

Can I cancel or modify my order?

If you'd like to cancel or modify your order, please contact us immediately at support@faithcore.com with your order number. We can help you if your order hasn't shipped yet—usually within the first 2 hours after purchase. If your order has already shipped, you may still be able to refuse delivery or initiate a return once it arrives. For the quickest response, reach out to us via email or live chat as soon as possible.

Do you offer international shipping?

Yes, we ship to many countries worldwide! International orders typically take 10-14 business days for delivery, depending on your location. Customs duties or import taxes may apply in your country and would be your responsibility. International shipping costs are calculated at checkout based on your destination. Please note that international returns follow the same 30-day policy, though return shipping costs are the responsibility of the customer. For questions about shipping to your specific country, please contact our support team.

What payment methods do you accept?

FaithCore accepts all major credit cards (Visa, Mastercard, American Express, and Discover), PayPal, Apple Pay, and Google Pay. All payments are processed securely through encrypted channels to protect your financial information. If you experience any issues during checkout, our support team is available to help. We also offer installment payment options through Afterpay and Klarna for qualified customers.